Contact Shop Bot

There is one way to contact Shop Bot and this page explains it. Corrections to our price tracking, deal alerts, shopping tools, safe shopping and returns coverage, questions, and commercial proposals all go to the same place, and below is how to write so that yours gets answered quickly.

Contact us directly

[email protected]

One inbox, watched by the people who write here. No queue number, no autoresponder, no bot that closes your message after a week.

Outside what we can help with

What lands outside our reach: personal advice, disputes with other companies, and anything tied to an account we have no part in. Shop Bot deals in general guidance about price tracking, deal alerts, shopping tools, safe shopping and returns, as the legal notice sets out.

How to write a useful message

Detail up front is the whole difference between a quick answer and a fortnight of clarifying questions.

• Lead with the question. Context is useful, but not first.
• Paste the address of the page you are writing about, and the sentence that prompted the message.
• If a page looks broken, say which browser and which device, and send a screenshot if you can.

Flagging an error

Accuracy complaints jump the queue. Give us the sentence and the correction and skip the apology for complaining. The editorial policy explains what we do from there.

When you will hear back

Answers come by email, generally within two working days, and only by email. The missing phone line is a choice, not a gap we forgot to fill.

Who reads this

The person who replies is one of the named writers, not a support agent reading from a script. That is slower at busy times and better every other way.